Returns & Exchanges
We want you to be completely delighted with your Addison Ross home accessories, which is why we offer a 28-day return period for all unused items in their original packaging. Please note that personalized or bespoke items are non-returnable unless they arrive damaged or faulty.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully wrap your items in their original Addison Ross gift boxes and protective shipping materials to ensure they arrive safely and undamaged.
Attach Shipping Label
Print the prepaid shipping label provided via the portal and affix it securely to the outside of your parcel, ensuring any old labels are covered.
Receive Your Refund
Once our warehouse team has inspected your return, we will process your refund to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing