Frequently Asked Questions
Everything you need to know about our luxury home accessories and services.
What is the standard shipping timeframe for orders?
We aim to dispatch all in-stock items within 24-48 hours. Domestic orders typically arrive within 3-5 business days, while international shipping times vary by destination.
Do you offer a bespoke photo printing and framing service?
Yes, we offer a seamless service where you can upload your digital photos, and we will professionally print, fit, and gift-wrap them in your chosen Addison Ross frame.
What is your return policy for home accessories?
We offer a 28-day return policy for most items in their original packaging. Please note that personalized items and custom photo prints are non-refundable unless they arrive damaged.
How should I care for my lacquered trays and frames?
To maintain the high-gloss finish, simply wipe with a soft, damp cloth. Avoid using abrasive cleaners or submerging the products in water to prevent damage to the lacquer.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Shipping costs and estimated delivery dates will be calculated at checkout based on your specific location.
Are your products suitable for luxury gifting?
Absolutely. All Addison Ross products arrive in our signature branded packaging, making them the perfect choice for weddings, anniversaries, and corporate gifting.